Refund and Cancellation Policy

This policy applies to paid event tickets purchased through the Zickr App. We do not sell physical goods, in-app credits, or separate platform subscriptions. Read this together with our Terms and Privacy Policy.

1. Event tickets only

Purchases are for digital access to events you join or attend through the App. Delivery is electronic (ticket confirmation and event access in the App). No shipping or cash-on-delivery.

2. How payments work

• Payments are collected through Razorpay on our behalf.
• The price shown at checkout is the amount the guest pays for the ticket.
• Zickr charges a platform service fee of 3% of the ticket price, plus applicable payment transaction fees (Razorpay). Both are deducted from ticket revenue before the host is paid. The fee does not increase the guest checkout price unless clearly disclosed.
• Host bank verification: Before a host publishes a paid event for the first time, they must submit account holder name, bank account number, and IFSC code for penny-drop verification (Razorpay). Paid publishing is blocked until verification succeeds.
• Host payouts: After an event ends, the host receives their share of ticket fees within 5–7 business days, after deducting the platform fee and transaction fees. Payouts require valid bank/payout details on file.

3. Who can initiate refunds

Hosts cannot initiate refunds. Refunds are not started manually by event hosts through the App.

When a host officially cancels an event on Zickr, eligible refunds for paid tickets are triggered automatically by our system. You do not need the host to approve a separate refund request for a cancelled event.

Guests may contact support@zickr.app for payment errors, unauthorized charges, or other cases listed below.

4. When refunds are approved

• Event cancelled by the host — automatic refund for eligible paid tickets (see Section 3)
• Material change after you paid — if the host changes event details (such as date, time, venue, or other information shown at checkout) after your payment and you do not attend, you are eligible for a refund
• Duplicate or erroneous charge verified by us or Razorpay
• Payment succeeded but ticket/access was not granted due to a verified technical failure on our side
• Unauthorized transaction reported promptly and confirmed after investigation
• Where required by applicable consumer protection law

5. When refunds are not provided

• No-show with no event change — if there was no change to the event after you paid and you did not attend, no refund is provided
• Change of mind after successful purchase
• Dissatisfaction with event quality when the event ran as scheduled and details were unchanged
• Account suspension for Terms violations
• Requests outside stated deadlines (see below)
• Bank or wallet fees we cannot recover
• Host declined your join request before you paid (no charge should apply)

6. Cancellations

By you: You may abandon checkout before payment anytime. After payment, refund rights follow Sections 3–5 above.

By the host: If an event is cancelled, refunds are processed automatically for eligible tickets. If an event is materially changed after guests have paid, guests who did not attend may request a refund under Section 4.

By Zickr: We may cancel fraudulent or non-compliant transactions. If payment was captured, an eligible refund will be processed.

7. How to request a refund

Cancelled events: Refunds are automatic; allow processing time in Section 8.

Other eligible cases (e.g. material event change after payment, payment error):

1. Email support@zickr.app within 7 days of the change, purchase, or event date (or the longer period shown at checkout).
2. Include your registered email/phone, order/payment reference, purchase date, and reason.
3. For event-change refunds, describe what changed compared with checkout details.
4. Attach receipts or screenshots if available.

We acknowledge within 2 business days and aim to complete review within 7–10 business days.

8. Refund method and timing

All approved refunds — including automatic refunds for cancelled events — are sent back to the original payment method you used at checkout (for example, the same UPI, card, or wallet via Razorpay). We do not issue in-app credits, wallet balance, or refunds to manually entered bank accounts.

After we initiate a refund, banks/UPI/wallets typically take 5–10 business days for the refunded amount to appear. Timing depends on your payment provider.

9. Chargebacks

Contact us before filing a chargeback so we can resolve issues faster. Chargebacks may result in account suspension during investigation. Email support@zickr.app — Subject: Refund Dispute.

10. Changes

We may update this policy. The "Last updated" date will change. Material updates may be notified in the App.

11. Contact

Email: support@zickr.app
Hours: Monday–Friday, 10:00–18:00 IST (excluding public holidays)