This policy applies to paid tickets and digital services purchased through the Zickr App. We do not sell physical goods unless explicitly stated in a specific offer. Read this together with our Terms and Privacy Policy.
1. Digital services only
Purchases are for digital access (event tickets, platform features, etc.). Delivery is electronic via the App. No shipping or cash-on-delivery unless we state otherwise.
2. How payments work
- Payments are collected through Razorpay on our behalf.
- The price shown at checkout is the amount the guest pays for the ticket.
- A platform service fee may be deducted from the host’s share (see Terms). That fee does not increase the guest checkout price unless clearly disclosed.
- Host settlements are processed separately according to our payout schedule and may be manual.
3. When refunds may be approved
- Duplicate or erroneous charge verified by us or Razorpay
- Payment succeeded but ticket/access was not granted due to a verified technical failure on our side
- Event officially cancelled by the host and refunds are authorized for that event
- Unauthorized transaction reported promptly and confirmed after investigation
- Where required by applicable consumer protection law
4. When refunds are usually not provided
- Change of mind after successful purchase
- No-show at an event you had valid access to
- Dissatisfaction with event quality when the event ran as scheduled
- Account suspension for Terms violations
- Requests outside stated deadlines (see below)
- Bank or wallet fees we cannot recover
- Host declined your join request before you paid (no charge should apply)
Hosts may publish additional cancellation rules before purchase; those rules apply where displayed and do not conflict with mandatory law.
5. Cancellations
By you: You may abandon checkout before payment anytime. After payment, cancellation rights depend on the event and deadlines shown at checkout.
By the host: If an event is cancelled or materially rescheduled, we will communicate refund, credit, or transfer options in the App or by email.
By Zickr: We may cancel fraudulent or non-compliant transactions. If payment was captured, an eligible refund will be processed.
Refunds initiated by hosts: Hosts may initiate refunds for eligible paid tickets through App tools where available, subject to payment partner rules and settlement status.
6. How to request a refund
- Email support@zickr.app within 7 days of purchase or the event date (or the longer period shown at checkout).
- Include your registered email/phone, order/payment reference, purchase date, and reason.
- Attach receipts or screenshots if available.
We acknowledge within 2 business days and aim to complete review within 7–10 business days.
7. Refund method and timing
Approved refunds are returned to the original payment method where possible. After we initiate a refund, banks/UPI/wallets typically take 5–10 business days. App store purchases follow Google Play or Apple policies.
8. Partial refunds and credits
We may offer partial refunds or in-app credits when appropriate. Terms will be communicated clearly.
9. Chargebacks
Contact us before filing a chargeback so we can resolve issues faster. Chargebacks may result in account suspension during investigation. Email support@zickr.app — Subject: Refund Dispute.
10. Changes
We may update this policy. The “Last updated” date will change. Material updates may be notified in the App.
11. Contact
Email: support@zickr.app
Hours: Monday–Friday, 10:00–18:00 IST (excluding public holidays)