Refund and Cancellation Policy

This policy applies to paid event tickets purchased through the Zickr App. We do not sell physical goods, in-app credits, or separate platform subscriptions. Read this together with our Terms and Privacy Policy.

1. Event tickets only

Purchases are for digital access to events you join or attend through the App. Delivery is electronic (ticket confirmation and event access in the App). No shipping or cash-on-delivery.

2. How payments work

• Payments are collected through our payment partner (Razorpay) on our behalf.
• The price shown at checkout is the amount the guest pays for the ticket.
• For each paid ticket we deduct the payment gateway charges plus GST actually charged by Razorpay on that payment (these vary by payment method), and any Zickr platform fee shown in the App at the time of the transaction. The remaining amount is transferred to the host’s payout account. These deductions do not increase the guest checkout price unless clearly disclosed at checkout.
• Host payout setup: Before a host publishes a paid event for the first time, they must submit payout details in the App (account holder name, bank account number, IFSC, mobile number linked for payouts, PAN, and address). We verify the bank account through our payment partner. Paid publishing is blocked until the host’s payout account is activated.
• Host payouts: The host’s net payable is the eligible ticket amount (excluding refunded tickets), less the payment gateway charges and GST charged by Razorpay. The amount for each ticket is held until the event ends (start time plus the default 8-hour event length, unless an earlier end is recorded) and 48 hours have passed, and only once all refunds for that event are completed. If any report for that event is open, funds remain on hold until all reports are closed, then for an additional 24 hours. Fraud or compliance holds may also apply. Once released, funds reach the host’s bank as per Razorpay’s settlement timelines.

3. Who can initiate refunds

Hosts cannot initiate refunds for guest tickets through the App.

When a host officially cancels an event on Zickr, eligible refunds for paid tickets are triggered automatically by our system. You do not need the host to approve a separate refund request for a cancelled event.

Guests may leave (pull out of) an event in the App when the App shows that option. Eligibility and amount are described in Sections 4 and 5. Guests may also contact support@zickr.app for payment errors, unauthorized charges, or other cases listed below.

4. Guest pull-out (leave event) refunds

If you paid for a ticket and pull out in the App:

• Standard window: you may receive a refund if you pull out more than 24 hours before the event start time shown in the App.
• Material change: if the host changes date, time, or location after you paid, you may pull out for a refund until the event starts (even inside the final 24 hours), while the App still allows pull-out.
• Refund amount: the amount returned is the ticket price minus the payment gateway charges and GST actually charged by Razorpay on your payment. These charges depend on the payment method used. There is no Zickr platform fee on guest pull-out refunds.
• Pull-out is generally not available after you have checked in / entered with your ticket, or when the App indicates the window has closed.

Example: for a ₹5.00 ticket with a 2% gateway charge, the guest refund is about ₹4.88 (₹0.10 charge + ₹0.02 GST deducted).

5. When refunds are approved

• Event cancelled by the host: automatic refund for eligible paid tickets.
• Eligible guest pull-out: as described in Section 4 (amount after fee deductions).
• Duplicate or erroneous charge verified by us or our payment partner.
• Payment succeeded but ticket or access was not granted due to a verified technical failure on our side.
• Unauthorized transaction reported promptly and confirmed after investigation.
• Where required by applicable consumer protection law.

6. When refunds are not provided

• No-show when the event ran as scheduled, details were not materially changed after you paid, and you did not use an eligible pull-out window.
• Change of mind after the pull-out / refund window has closed.
• Dissatisfaction with event quality when the event ran as scheduled and material details were unchanged.
• Account suspension or permanent ban for Terms or Community Guidelines violations (see Terms).
• Requests outside stated deadlines (see Section 8).
• Bank or wallet fees we cannot recover.
• Host declined your join request before you paid (no charge should apply).

7. Cancellations and removed events

By you: You may abandon checkout before payment at any time. After payment, refund rights follow Sections 3-6.

By the host: If an event is cancelled, refunds are processed automatically for eligible tickets. Material changes after payment may entitle guests to pull out under Section 4.

By Zickr: We may cancel fraudulent or non-compliant transactions, and may remove (soft-delete / hide) events that violate our policies. Removed events are taken off discovery (map, search, and share links). If payment was captured for an eligible cancelled or removed paid ticket, a refund will be processed under this policy.

8. How to request a refund

Cancelled events and in-App pull-out: Use the App flows where available; allow processing time in Section 9.

Other eligible cases (for example, payment error):

1. Email support@zickr.app within 7 days of the change, purchase, or event date (or the longer period shown at checkout).
2. Include your registered email, order or payment reference, purchase date, and reason.
3. For event-change issues, describe what changed compared with checkout details.
4. Attach receipts or screenshots if available.

We acknowledge within 2 business days and aim to complete review within 7-10 business days.

9. Refund method and timing

All approved refunds, including automatic refunds for cancelled events and eligible pull-out refunds, are sent back to the original payment method you used at checkout (for example, the same UPI, card, or wallet). We do not issue in-app credits, wallet balance, or refunds to manually entered bank accounts.

After we initiate a refund, banks, UPI apps, and wallets typically take 5-10 business days for the refunded amount to appear. Timing depends on your payment provider.

10. Chargebacks

Contact us before filing a chargeback so we can resolve issues faster. Chargebacks may result in account review or suspension during investigation. Email support@zickr.app. Subject: Refund Dispute.

11. Changes

We may update this policy. The "Last updated" date will change. Material updates may be notified in the App.

12. Contact

Email: support@zickr.app
Hours: Monday-Friday, 10:00-18:00 IST (excluding public holidays)